*sigh*

Part of my job description involves fielding calls from tele-sales operators. Given that I most of what I do at work involves sales, and I'm overly sensitive about rejection, I tend to be fairly gentle when dealing with these people.

However, yesterday did not get off to a good start when a muppet rang up and asked to speak to my COO, who wasn't there and then asked for:

Rosie Blackbourne.

I said my full name and asked how I could help.

He asked again for Rosie Blackbourne.

I said my full name again and asked how I could help.

He corrected me.

When I explained through clenched teeth that he had the right person but the wrong name, he then rang off in a huff.

I am doing a lot of deep breathing exercises these days.

It's not working.

Comments

  1. I hate to say it but I couldn't help but giggle at that... Bless you.

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  2. ing ~ good to know I brightened your day.

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  3. People never get my first name right - even good friends still call me Diane. Mostly I just give up correcting them. But hey your story made me laugh.

    Last time I had a pushing chap on the phone trying to sell me something (at home) he rang me back when I put the phone down on him and threatened to send the boys round. Bit scared at first and then thought 'hey he is not going to sell much like that!

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  4. moggie ~ it's not fair, no one ever threatens to send the boys round to mine!

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  5. Hello Ms Backbone.
    I saw you over there in Canada - Naughty girl.

    ReplyDelete
  6. kaz ~ thanks. I followed you over there. Mistress MJ is great, though I agree with you, it would be better with younger nekkid me.

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  7. Glad you are still writing here.

    In a previous job where I had to deal with lots of stroppy people, my boss recommended that if any of them were really difficult that I pretended to transfer the call and they would think that they were speaking to someone higher up. I think this could have worked here, you could have put him through to yourself as Rosie Blackberry (or whateve her name was).

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  8. Don't you think this would make a funny poem. Just an idea.

    I had to speak to a social worker yesterday and another social worker had given me his name wrong. I felt like a fool. But hey thats social workers for ya!

    ReplyDelete

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